Last Updated: 24 September 2026
At Edinburgh Flooring Company (a trading name of Edinburgh Flooring Shop Ltd), we are committed to protecting your privacy. This policy explains how we collect, store, and process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
- Identity & Contact Data: Name, billing address, delivery address, email address, and phone number.
- Financial Data: Payment card details. (All online payments are processed securely via our third-party payment gateway, Takepayments. We do not process, collect, or store raw credit/debit card data on our servers).
- Technical Data: IP address, browser type, device details, and browsing behavior on our site (collected via cookies).
2. How We Use Your Data
We process your personal data strictly for the following purposes:
- Fulfilling and delivering your order (via orders@edinburghflooringcompany.com and support@edinburghflooringcompany.com).
- Managing invoicing, fitting quotes, and payment accounting (via invoices@edinburghflooringshop.com and accounts@edinburghflooringshop.com).
- Communicating regarding customer service, warranty claims, or product inquiries.
- Complying with our legal, tax (HMRC), and regulatory obligations.
3. Sharing Your Data
We do not sell, rent, or trade your personal information. We share data only with essential third-party service providers:
- Delivery & Freight Couriers: To transport your flooring orders.
- Payment Gateways (Takepayments): To process card transactions securely.
- Accounting Systems (Xero): To generate invoices and tax records via accounts@edinburghflooringshop.com.
- IT Hosting & Web Security: To keep our website secure under standard SSL encryption.
4. Cookies
Our website uses cookies to provide a seamless browsing experience.
- Strictly Necessary Cookies: Required for core website functions (such as shopping cart functionality).
- Analytical Cookies: Help us monitor traffic patterns and improve performance.
You can manage or decline non-essential cookies via your web browser settings or our website cookie banner.
5. Data Retention & Legal Rights
We retain personal data only as long as required by law (e.g., HMRC tax compliance). Under the UK GDPR, you have the right to request access to, correction of, or erasure of your personal data ("right to be forgotten").
6. Data Protection & Administration Contact
For data rights requests, statutory privacy queries, or technical web questions, please contact our administrative team:
- Trading Name: Edinburgh Flooring Company
- Legal Entity Name: Edinburgh Flooring Shop Ltd
- Company Registration No: SC582473 (Registered in Scotland)
- VAT Registration No: GB291363789
- Data Controller / Admin Direct Contact: admin@edinburghflooringshop.com
- General Privacy Enquiries: info@edinburghflooringcompany.com
- Website / Technical Support: webmaster@edinburghflooringcompany.com
- Physical Address: 158 Morningside Rd, Edinburgh EH10 4PX, United Kingdom
- Telephone: 0131 446 0300
