FAQ

There are various ways to fit your floor, depending on the material chosen and the brand of the product. Visit our Installation & Maintenance page for specific information.

For best results visually, it is advised to lay flooring running away from the room’s main light source. Overall though, there is no correct or incorrect way – it’s best to lay it in the direction that you prefer.

It is not necessary to install the floor beneath the units – up to the edges of the furniture and appliances is fine. This will prevent the floor from buckling and is more cost-effective and less time-consuming.

Firstly, prepare the surface, removing existing materials, nails and staples and sanding down the surface. Measure the risers on all four sides and cut the flooring to size before gluing into place. Next, measure the treads on all four sides, cut the flooring to size and glue securely into place.

We recommend using products specifically made for your chosen floor. See our range of Bona products.

Our Installation & Maintenance page has details of how to care for each flooring type, to keep your floor looking its best for longer.

Scratches and dents to the surface of an oiled wood floor can be dulled by applying a little more oil. For more significant damage, sanding down and re-oiling the surface is also an option. For lacquered finishes, the same rules apply.

For dull, scratched vinyl floors, a floor stripper can remove the existing finish. Reapply two fresh coats of finish to bring your luxury vinyl floor back to life.

Although the two materials have similarities, the main differences are in how the boards are installed. Most luxury vinyl tiles are glued straight down, unlike laminate. Most laminates are not water resistant unless they are specifically waterproof, so may be unsuitable for rooms like the kitchen and the bathroom.

This may depend on your preferred style of flooring. Glue-down tiles are design-friendly, but loose-lay and click-system luxury vinyl tiles are easy to fit and can be more forgiving if there are discrepancies in the subfloor.

Both have their advantages and disadvantages. They look the same once laid but the construction of the boards is different. Engineered wood floors can be fitted in most rooms, including humid areas, unlike solid wood flooring which can be prone to warping.

Think about the size of the space, how much natural light it gets and what look you want to achieve overall. Make sure your chosen floor is made from a suitable material for the space and that it can be fitted with underfloor heating if this is important to you. Consider how you will install the floor and how easy it might be to maintain too.

Your home will be at a different temperature and humidity to the place where the floor has been stored, so before it is laid it may expand and contract slightly. Acclimatising simply means leaving the flooring in its boxes in the room it is to be fitted in for a couple of days.

Used to finish off the steps and improve the overall safety of your staircase, stair nosing also gives a cleaner finish to each step. There are different types of nosing available, depending on the type of flooring you have chosen.

Bridging the gap between two floors, a floor and a door, or the edge of a step, there are different types of trims and T-mouldings available to suit your floor. See our profiles and trims.

Underlay is important for maintaining stability across your floor, creating a level base for your new flooring to be installed on top. If you have a concrete subfloor or underfloor heating, you will need an underlay with a damp-proof membrane. Underlay is also useful for reducing sound, particularly important when laying flooring on a first or second floor. See our underlays.

Our goal is to dispatch all orders on the next working day. However, certain products may require three to seven days for delivery. If there is a possibility of a slight delay in the arrival of your order, we will let you know before you proceed to payment.

We take the utmost care with packaging and delivery so that your flooring gets to you in beautiful condition. In the unlikely event that doesn’t happen, call us and we will organise a replacement. We do advise checking the goods by opening the packaging as soon as you can after delivery.

The delivery costs in the UK may differ for orders up to £300, while orders exceeding £500 are eligible for free delivery.